Testimonials:

“Ezyas@Home has been helping me care for my husband who has had advanced dementia, since August 2017. They not only care for him , but are there to help me in any way I need. They are only a phone call away. I have had to call often as I also am not always well. All the staff are very caring, efficient and go beyond the call of duty to help in any way possible. I could not cope without their help. Another point of interest is that all of the government subsidy that my husband receives goes into his care, not some hidden fees.I recommend Ezyas@home care to everyone who needs assistance, and sincerely thank them for their continual love and support”. Jess

Thanks for your visit today – I so enjoyed your company and our sharing and interactions. You certainly gave me your full attention and I learnt a lot. Best wishes Alison

I have just changed from another ‘ Service Provider ‘ when I realised on their Account Invoice I was paying ~ Administration Costs of $398.66 and $532.58 for Case Management Costs per month out of my Aged Care Package Level 3. For these monthly Fees taken out of my Package 3 – no one visited me to see if I was happy with their services or if I was okay.

Why Pay these fees – when Ezyas@Home – does not charge us any Fees. I am so grateful for meeting Judith Allen and learning about Ezyas@Home It only takes a phone call to contact her and she will visit you at your home
Best regards Alison P

“It was the best thing for Mum when my brother engaged your company in the process of looking after her. You sure have it right with the way you care for the sick & elderly. Please be reassured that the care you supplied was the best she had had” SB

“Thank you so much for all your lovely carers help in looking after her. In hindsight I wish we had of done the palliative at home”. Susan

“When it came to looking after Mum you guys were off the planet compared to the other providers we had”. T

Hi Judith

Thank you for looking after *****, she is most impressed with your service

Dr G

To whom it may concern

Ezyas@Home have been delivering care to my mother since September, 2017 through a home care package. We have been absolutely delighted with this service. Not only do they not charge the exorbitant costs the other services did , but they also are able to provide staff on weekends and out of hours. They have a nurse available for situations where that is required.

They were very thorough with the initial interviews and made a comprehensive, tailored plan. Their communication is excellent. Messages are not handled by multitudes of admin staff, just the couple of people who know the situation and they get back to me as soon as they can.

The carer we have is excellent. I cannot speak highly enough of her. When she is not deliver- ing care to Mum , she is busily cleaning, folding clothes or doing whatever she can see that needs doing. Mum loves her and I think Mum thinks she is a family member.

They are flexible too. I often phone up for care for Mum if I have appointments or social out- ings which were a rare occurrence previously. They have never once, not been able to pro-vide care. I can go out, knowing my mother is receiving excellent personalised, tailored care.

It is difficult for patients like my mother who has dementia, is an amputee and is in her 90’s with a plethora of other health issues. I am very protective of her and only want carers who genuinely care and who are kind and lovely as well as being competent.

I highly recommend Ezyas@Home . They tick all the boxes for me with the lack of fees and add-ed charges, the calibre of the staff, the flexibility and accommodating manner they deal with requests for respite and the ease of dealing with them.

D.L.P

To whom it may concern,

Myself and my partner Lola wish to thank Judith and the team for the care they gave my mother in the last stages of her life, their kindness and patience helped us to survive. My mother suffered with Dementia and as anyone who has had experience with it will know “The Long Goodbye” is heartbreaking.

It has been a few months now (1st January, 2018) since my mother passed away and these ladies attended her funeral, once again showing their level of care.

We would not hesitate to recommend their company to anybody who is in a situation similar to ours or anybody who needs any sort of home care. Their fees and administrative costs are low and consequently we got more hours of actual care instead of just having our money swallowed up by big companies who cannot even bother to answer a telephone call in case they might have to actually do something to help.

Once again we would not hesitate to recommend Judith and the team to anybody who is in this sad situation and in need of home care

Yours sincerly

Terry & Lola

Hi Judith – Just a bit of feedback:

The lady that cleans for Mum, both Mum & Dad said she is very hard working, professional, lovely lady & I myself could see how well she cleans their house. Can you pass on our thanks.

Having previously been a nurse herself, for our client it was important her husband remain at home even after being diagnosed with dementia was very important.

Jessie said having been married for 59 years, she needed to know he was always receiving proper care.

“As I personally began to age myself, I was unable to provide the more physical care for Harold such as bathing and so turned to Ezyas@Home,” she said.

“Judith came to my home and carefully explained everything to me to provide care for Harold and also some assistance for myself and since then has always been open to speaking with me if I have any questions.

“The staff at Ezyas@Home are definitely excellent in what they do, I have found them to always be both amazing, caring and efficient which helps Harold and I maintain a quality life in the comfort of our own home.”

Mrs S

So just a quick note to ask you to personally thank your lovely ladies for looking after Mum so well

She is doing really well and it is so comforting for me to know that she is being so well cared for

Best regards

This same sense of appreciation for the high standard of care given by Ezyas@Home is also shared by client Lorraine who was only too happy to try a new service after being dissatisfied by her previous provider.

Lorraine said she was drawn to Ezyas@Home because they were a local business and right from the start were very nice people to work with.

“I have three carers assigned to me and I just love them to bits, because they are quite simply just lovely girls,” she said.

“They are available to help me with such a range of valuable services including personal hygiene, housework and shopping and I truly couldn’t cope without them.

“Not only am I impressed by how nothing is too much trouble for my carers but that this desire to go out of their way also flows through to coordinator Judith and Lynette who are always accessible if I need anything.”

Lorraine

Ezyas@Home’s Judith’s own story touched a clients daughter Mrs P who upon taking on a live-in caring role with her mother wanted extra support for the times she needed to leave the house.

Mrs P said that her mother at 93 and suffering from dementia, being given a care package from the government for her was a godsend as it allowed her to set up quality care for her and keep her in her own home.

“Judith understood exactly where I was coming from and I really can’t speak highly enough of the whole team and their services,” she said.

“Our carers have been an excellent fit for my mother and I have been grateful that they not only have such good training but also understand the importance for my mother of having a clear routine in her daily life.

“Carers coming to the house and at times providing overnight care allows me to have a break from my own care role and see my grandchildren knowing Mum is happy and that everything is covered even right down to collecting the mail and feeding the pets.

“It is truly the little things that count when your loved one is at times being cared for by others and this even comes down to respecting her age, beliefs, and privacy during bathing and dressing.”

Mrs P

Hi Judith and Lynette, I want to thank you for the care you provided to my mother in her last year and the help you gave me this last week. I also wish to thank you, and Bec and Leisa for joining us at mum’s funeral. Your presence was very much appreciated, as were the flowers you sent us.

I would have no hesitation in recommending anyone needing in home care to talk to Judith and Lynette

Michelle

I love my ladies. I am only sorry I didn’t know about Ezyas@Home years ago instead of my previous Service Provider. My carers are extremly good – I could not ask for a better group of ladies.

Also Judith and Lynette are wonderful – very obliging and helpful. I am extremly happy with Ezyas@Home.

Mrs K

I had looked into several service providers in Bundaberg and got as much local advice as I could as my father was a difficult mix of independence and dementia who had cancelled any previous help I had put in place. Someone working elsewhere in the sector who realised my Dad would need more flexibility than the larger established care companies could provide first suggested Ezyas@Home. With no exit fees, there was nothing to lose by trying. And as none of his children lived locally, it was very reassuring to have local admin who could quickly put his personal context around any email I sent with a concern about him.

I was particularly grateful when his worker was assertive on his behalf, or could clarify something Dad; an unreliable witness to his own circumstances – was vague about. Dementia tests everyone around the sufferer in unexpected ways. Ezyas@home respectfully kept the focus on Dad as a person, throughout the ups and downs and inevitable progression.

It’s an enormity to put into words. It’s more than nursing or counselling. It’s really asking someone to be a friend when someone is going through maybe the most difficult thing in their life and is maybe never going to be their best self.

Thank you.

Chakae

M….. and I would like to express our gratitude to both of you at this time of year for all your support and for being there for both of us when we have needed you.

Your consideration of your client’s needs and ensuring that the patient comes first is outstanding.

It is very reassuring to know we have such empathetic, compassionate, understanding professionals providing help and advice and assistance and encouragement whenever we require it.

I wanted to extend my heartfelt gratitude to you for the exceptional care and support you provided to my Father. Your dedication, kindness, and professionalism have made a significant difference in their life, and we are truly appreciative. Your services have not only improved their quality of life but also brought peace of mind to our family. Thank you for your commitment to making their daily life better.

J B

THANK YOU so much for the caring & compassionate home-care service you provided for our precious mother. With your support, she was able to remain in her own home, longer than thought possible, even with advanced Alzheimer’s. We chose your business primarily because you are local.. not a franchise… with uncomplicated care & managerial structure. We soon realised that your uncomplicated system, & empathetic attitude, meant we could easily speak to either of you directly, & have any situation solved swiftly so mum’s care could remain of a high standard.

Importantly, Mum’s daily care plan was flexible, which allowed her to be as independent as possible, even as her condition deteriorated. Carers, L…. & I…., were very attentive & respectful towards Mum. We’re very grateful that such wonderful women were a part of her last few years of life.

We have only one regret, & that was accepting a nursing-home position for Mum – a place of expected safety with 24-hour care. As you know, she had a major fall two weeks after admission, & died within 48 hours. Despite this, we feel comforted knowing she is now free from the emotional suffering that dementia had caused her & her family.

Again, thank you, Judith & Lyn, for your wonderful contribution to mum’s care, the beautiful sympathy flowers we received & your attendance at her funeral service.

Regards,

D, K & R

Thank you Lyn and Judith,

I appreciated the service you provided and how you jiggled the roster to wherever possible provide me with Mum’s favoured carers. I am missing ‘the girls’ already as they were almost like family members.

Thank you for the excellence Ezyas@Home displayed in every aspect of service.

Kind regards, D

Hi ladies. A very big thank you to all your wonderful staff. Dad now lives at ——– and seems quite happy.

A huge load off mum and of course adjustment. Thank you again for your tireless efforts it means a lot.

H & A

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